September 2026 - Product Update
Crisp's September update covers a new Knowledge Base editor, benchmarks for AI support performance, and tracking of how often Hugo escalates conversations to human agents.
What the article says
Crisp, a customer messaging platform whose inbox combines several channels, published on October 1, 2026 a roundup of what it released in September 2026. It includes a redesigned Knowledge Base editor with folders, drag-and-drop and version history with rollback, and a Key AI Support Metrics dashboard that lets teams compare themselves with its study on AI customer support.
Hugo agent analytics now tracks the rate of escalation to a human, dashboards can be shared across a workspace, and an Amazon Messages integration syncs buyer-seller conversations. The iOS SDK reaches version 3.0. On the AI side, a per-conversation budget is enforced before each step, Hugo supports GPT-6.1 and Gemini 3.8 Flash and can include images in replies. Contact exports go up to 500,000, from 200,000. Webinars are announced from October 2026 to January 2027.
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Summary written by AnnuIA in its own words from the official page of Crisp. The content and rights belong to the publisher: please read the original article.